We are sorry to hear about your experience. Firstly, regarding the alarm since this is a real safety risk that we want to address. All employees were notified by our staff member when the alarm went off. We had Sky World Entertainment Centre management testing all the equipment and alarms yesterday, because of the Sunday alarm. This is being addressed. Regarding collection of your things, we are following the standard procedure of when you hear a fire alarm, you must leave immediately and do not collect personal possessions.
We always do our best to space out groups, when you start the maze. Part of our conditions of entry are to respect other visitors in the maze.
We would love for you to experience the maze without any interruptions. So, in this instance, if you get in touch we will offer you a free entry to enjoy the Odyssey Sensory Maze.