Mandy, it's unfortunate you chose to take the time to write a review to spread misinformation, but my reply will hopefully allow our future guests to see the full scope of what transpired.
Upon you and your group's arrival to our shop for your tour, we greeted all 4 of you the same as we do everyone else, every day of the week. Your husband was first through our door, while I was turning on our tv and I personally said "hey, how's it going," followed by you next, to which I greeted you with "good morning' and your friends, the other couple followed, which I greeted them with "good morning guys."
For continuity and seamlessness on our end, we stick to a very regimented spiel so as to not miss any of the safety or legal information to cover both parties. That said, we systematically start with a greeting the moment you walk in, followed by asking for everyone's ID's (driver's licenses, ID's (for passengers) or passports) and asking for a credit or debit card for the deposit for the bike. This process has to be followed because the only way we can proceed on the admin side is to input a photo of every ID into our database (required by our insurance provider) and adding the credit card info into our manifest under your specific booking for the deposit. All of this is not only legally required by our insurance provider but clearly stated in the ad as a requirement in the Additional Info section.
Now, I was the one personally there when you all arrived and when I asked for all of your information, your husband was the initial person who had issue with the ID request, although the couple that was in your party placed theirs on the counter top. Your husband's response to my request was "why the "EXPLETIVE" do you need my driver's license?" To which I replied, "It's legally required and you will be driving these on the real road with other vehicles, just like driving your car." He followed with, "that shouldn't matter and I don't need his "EXPLETIVE" ID." I replied with "We also need it in the event something were to happen, we would be able to provide it to the responders." His response was, "Now you're telling me we are going to crash and get hurt." To which I replied, " I'm not saying that at all, I'm just telling you the legal requirements and why we need to have the proper documentation." I also asked if he had a passport or even a photo of either to try and accommodate him. At this point your husband told you you would be driving and he would be the passenger. My response to that statement was "Hold on, if you were comfortable with driving you could." Now, this was not directed at you because you are female. We have plenty of males that come in and get put in the same scenario as you. As a business owner, we can't just allow someone who was initially going to drive to put that obligation onto their partner, spouse etc just because they don't have the proper form of identification. The reason for our immediate response being "if they are comfortable" is because people who are forced into driving tend to not speak up to their partner if they truly don't feel comfortable driving themselves. This puts everyone at risk if they do decide to drive just based on being pressured to. We have an obligation to everyone that walks through our doors to ensure they are safe. That said, the statement had zero to do with you being female and 100% to do with you and your husband's safety if you were to drive. I'm sorry that you took it in a sexist manner.
At this point you expressed you didn't have your license on you, to which I asked if you had your passport or a photo of your license as to try and meet you half-way and offer a solution. You replied by telling me you did have a photo of your license and I just needed you to send it to me. I followed this dialogue referring back to your husband telling him, he would still need some sort of identification even as a passenger. At this point your husband became even more vulgar, telling me it's not my “EXPLETIVE” business to ask for his ID and we don't need it. He expressed that this was "F'n Stupid!" He also started walking towards the garage door that was open which you followed up with not only demanding a refund, NOT ASKING, and expressing your own vulgarities at this point, telling me this was a joke. My response to your husband at this moment was "I don't know why a grown adult would be going out in Vegas without an ID because every business here is going to ask for it due to the amount of crime."
To circle back to your friends, once you two exited the premises, still talking vulgarities, they calmly stated "I don't know what just happened!" To which I replied, “I don't either, all I did was ask for a driver's license." I offered for them to still participate in the tour which they very kindly declined and asked for their driver's licenses and credit card back which I obliged.
In regards to your husbands quote telling me it wasn’t my business about the ID, it is in fact my business as I am part owner. We as owners take a lot of time and care into our product and service. We do our due diligence in the build out of the ads by outlining the Overview of the experience, What’s Included in the experience, the Meeting & Pickup location, What to Expect for the experience, the Cancellation Policy & most importantly (for your situation) the Additional Info section. In the Addition Info section, it clearly states Valid Driver’s License Required. That said, everyone is given the proper information for the experience prior to booking a date and committing to the payment for the experience. Thus, we were following protocol from an already pre-established written dialogue when asking for your licenses when you all arrived at our shop.
No, I’m a firm believer that respect is earned, not given. Not once when you and your husband’s disposition changed and you were “throwing” expletives at us in conversation nor when you demanded a full refund walking out during conversation did my demeanor or tone change. I didn’t exchange expletives with you or become vulgar, I kept giving you respect as well as the people in your party.
I hope you enjoy the rest of your time in Vegas!