Hi Thomas_G,
Thank you for booking our Mont Saint Michel Day Trip from Paris and for sharing your feedback with us. We appreciate your time in reviewing the tour.
We apologize for the issues you encountered during the trip. Late arrivals and improper tickets are not typical of our tours, and we are sorry for any inconvenience caused. We will investigate and take steps to ensure a smoother check-in process.
Regarding the lack of usable bathrooms on the bus, we understand the importance of comfort during long journeys. We will take your feedback into account to improve the amenities available on board.
We regret any miscommunication regarding drinking on the bus, and we will work on clarifying our policies to avoid any confusion in the future.
As for the historical explanations, we apologize if some parts were hard to understand. We will take this into consideration and strive to improve the clarity of our guides' explanations.
On a positive note, we are glad to hear that our staff was friendly and the bus was clean. However, we take your comment about professionalism seriously, and we will work diligently to enhance the overall organization of our tours.
Once again, we appreciate your feedback, as it helps us identify areas for improvement. We hope you will consider giving us another opportunity to provide you with a more seamless and enjoyable experience on your future travels.
Best regards,
Edgar J.
Communications Manager
City Wonders