Dear Client, We are sorry the tour did not meet your expectations. We have reviewed the feedback from your group's participants and couldn't find any similar complaints. Regarding the tour guide, we cannot know who he / she was as you did not indicate his name or booking number. In any case, our guides are all experts, trained, and passionate. Although they give their best, they may not be appreciated by everyone as opinion is an entirely personal factor. It would be helpful for you to contact us to check through your booking code which tour you have participated in and make the right decisions. Nonetheless, we have also forwarded this to our Guide Management department so that it can be looked at and followed up with the guide in case it is needed. Our local guides, selected for experience and professionalism, try their best to share their passion for their country and local History; we apologize that the guided tour was disappointing for you, and we will do our best to avoid it again. Should you wish to contact us directly at info@tourinthecity.com with your comments, please do not hesitate to do so and provide your booking reference number so we can follow up with the relevant people for you. Thank you for leaving us your review once again. We hope to hear from you soon. Kind Regards, Stefano Tour in the City