Sorry to hear you were disappointed with your trip despite seeing a lot of Whales! However, there are some points we need to clarify here. Our 40 passenger vessel was not available as it was going through its Transport Canada Inspection process. Our staff contacted you and you were offered the choice of a large vessel with one of our industry partners or on our 34' 12-passenger Salish Shadow. You chose Salish Shadow.
Shadow has indoor and outdoor seating, the same as our 42' 40-passenger vessel. There is seating outside for 10 people, 2 at the front and 8 at the rear. It is as large as any of the zodiac style vessel, which are totally open to the elements, unlike Shadow.
The boat was late due to a delay at the fuel dock that morning but we added time on at the end of the tour. Our staff also gave you lots of information both about vessel safety and about the marine environment whilst you waited.
So there was no misleading advertising for the trip, you were given the option of a large vessel or our 12-passenger vessel and you saw lots of whales.
Sorry if you felt that was not good enough.