There are 5 different tour companies that run tours through just a few of the 300+ caves here in the famous Waitomo area.
We named our tour "Off the Beaten Track" to help identify that we are just that - off the beaten tourist track and our customers LOVE it that way.
Our description on Viator clearly states the activity we provide, along with photos that show our experience. All of which contribute to our tour currently being rated the number one experience in Waitomo on Trip Advisor.
We also have a very generous cancelation policy which is a full refund if you cancel 24hrs before your tour begins. Unfortunately we can not refund customers after the fact, as we have very limited spaces.